SmallBizGenius Analysis
Onnit is a health and fitness brand offering supplements, nutrition, and exercise equipment. While many customers praise the quality and effectiveness of Onnit's products and helpful customer service, others report issues with shipping, subscription management, and inconsistent product quality.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality & Effectiveness
8.2/10Many reviewers praise the quality and effectiveness of Onnit's supplements, particularly Alpha Brain and Total Human, for improving focus, energy, and overall well-being. Some reviewers specifically mention the high quality of ingredients and noticeable results, such as improved bloodwork.
42 reviews mention thisCustomer Service
7.9/10A significant number of reviewers highlight positive experiences with Onnit's customer service, praising the responsiveness and helpfulness of representatives in resolving issues. Several reviews specifically mention Cailee B. for her exceptional assistance with order problems and refunds.
28 reviews mention thisShipping & Delivery Issues
3.5/10Numerous reviewers report issues with shipping delays, lost or damaged orders, and incorrect addresses. Some customers also express frustration with the high cost of shipping and handling.
22 reviews mention thisSubscription & Billing Problems
4.0/10Several reviewers report difficulties canceling subscriptions, unexpected charges, and issues with automatic renewals. Some customers also mention problems updating their account information and accessing purchased content.
15 reviews mention thisPricing & Value
5.0/10While some reviewers believe Onnit's products are worth the price due to their quality and effectiveness, others find them overpriced compared to alternatives. Some reviewers also criticize the loyalty points system as being ineffective.
10 reviews mention thisFitness Equipment Quality
6.0/10Some reviewers praise the quality and design of Onnit's fitness equipment, particularly kettlebells and steel maces. However, others report issues with product defects, damage during shipping, and inconsistent quality control.
8 reviews mention thisPros & Cons
What Customers Love
"Been taking the Alpha Brain pills for a while now and I can genuinely feel the difference. They do what they're supposed to do. Happy with them."
"Cailee B. helped me out. My order had been forgotten about by me and it was charged to my account months after I had forgotten about it and it was sent to a previous address I had lived. Cailee helped to cancel the order, return it to the warehouse(?) and refunded me my money back."
"Great products! Clean, pure ingredients."
"I absolutely love Onnits fitness products, I have steel clubs, steel maces, kettlebells and a battle rope. All great quality and good products."
"Great products, hassle-free ordering and shipping!"
Common Complaints
"My order was sent to the wrong address. Over the last couple weeks, I've emailed multiple times, called, left a voicemail. Still no response."
"Scam. Kept sending product even thought I did not request. Can’t get anyone to cancel the automatic order. Now I will have to cancel my credit card and get a new number."
"The products can be a little pricey but if you have disposable income it’s worth it."
"Shipping and handling is terrible and overpriced: Could be different from everyone else but I've had the worst experience ordering a single equipment l from this company."
"7 days for a shipping label - not even a shipped product. That is absurd."
Common Questions About Onnit
Answers derived from customer review patterns
Is Onnit legit and trustworthy?
Onnit is a legitimate company selling supplements, nutrition products, and fitness equipment. However, reviews reveal a mixed customer experience. While many customers praise the quality of Onnit's products and the helpfulness of their customer service, others report issues with shipping delays, subscription management, and unexpected charges. It's important to carefully review the terms and conditions before making a purchase and to be aware of potential logistical challenges.
Based on 25 reviewsDoes Onnit have good customer service?
Many reviewers report positive experiences with Onnit's customer service, praising the responsiveness and helpfulness of representatives in resolving issues. Several reviews specifically mention individual representatives like Cailee B. for their exceptional assistance. However, some customers also report difficulty reaching customer service or receiving timely responses to their inquiries, suggesting that the quality of customer service may be inconsistent.
Based on 20 reviewsIs Onnit worth it for small business owners?
Whether Onnit is worth it for small business owners depends on their specific needs and priorities. The high quality of Onnit's products and the potential benefits for employee wellness may be attractive. However, the reported inconsistencies in shipping, subscription management, and product quality raise concerns about reliability. Small business owners should carefully weigh the potential benefits against the risks before investing in Onnit's products or services.
Based on 10 reviewsWhat is Onnit's return policy like?
The reviews do not provide specific details about Onnit's official return policy. However, some reviewers mention receiving refunds or replacements for damaged or incorrect orders, suggesting that Onnit is willing to address customer issues on a case-by-case basis. It's recommended to consult Onnit's website or contact customer service directly for detailed information about their return policy.
Based on 3 reviewsWhy are Onnit's products so expensive?
Some reviewers suggest that Onnit's products are expensive due to the high-quality ingredients and product formulations used. Onnit sources quality ingredients that come with a higher price tag for sourcing. However, other reviewers argue that the prices are excessive compared to similar products from other brands, suggesting that the brand's reputation and marketing efforts may also contribute to the higher cost.
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